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We offer free returns on all our products, except earrings. With the exception of earrings, you have the right to return any/all products purchased directly through the official Daniel Wellington website within 30 days of receiving the item.

For products purchased during Black Friday, you have the right to request a return within 10 days of receiving the item(s), and the return must be sent within 5 days of receiving the return email.

Kindly note that after the link strap has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.

Please note that "Complimentary" items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

Refunds are typically processed within 7–10 business days after the returned item has been received, unpacked, inspected, and approved. Processing times may vary depending on your payment provider.

Read more in our Refund policy

All our watches come with a 24-month international warranty.

Read more in our watch warranty